Code of Conduct

ACTWELL First Aid and Training is committed to providing a high-quality learning environment. Our trainers are qualified and experienced professionals who aim to facilitate a respectful and inclusive atmosphere. Participants are expected to:

• Arrive on time for all sessions.

• Actively engage in learning activities.

• Treat all individuals with respect.

Zero-Tolerance for Abuse Policy

ACTWELL First Aid and Training is committed to providing a safe, respectful, and inclusive environment for all participants and staff. We have a zero-tolerance policy for any form of abuse, including but not limited to:

• Verbal abuse

• Physical abuse

• Emotional or psychological abuse

• Sexual harassment or abuse

• Discrimination based on race, gender, religion, nationality, disability, or sexual orientation

Any participant found to be engaging in abusive behaviour towards staff, trainers, or other course participants will be subject to immediate removal from the course without a refund. Further actions, including reporting to appropriate authorities, may also be taken.

Late Arrival, No-Show, and Short-Notice Cancellation Policy

Late Arrival

While we understand that unforeseen circumstances can cause delays, we regret to inform participants that late arrivals cannot be accommodated. This is due to the accredited nature of our courses, which require strict adherence to guidelines set forth by governing bodies such as the ASQA (Australian Skills Quality Authority) and our Partner Registered Training Organisation (RTO) #90909.

Arriving more than 10 minutes late to the course will result in non-admittance, and participants will be considered a no-show, incurring the full cost of the course fee. This policy ensures that we maintain the integrity and compliance of our accredited courses.

No-Show

Failure to attend the course without prior notification will result in the participant being charged the full cost of the course fee.

Short-Notice Cancellation

Cancellations made less than 48 hours before the course commencement time will also result in the participant being charged the full cost of the course fee.

To avoid these charges, please ensure you arrive on time and provide at least 48 hours notice if you cannot attend the course for any reason.

Organisational Responsibility for No-Show/Late Staff Members

Organisations that enrol their staff members in our courses are financially responsible for any no-shows or late arrivals. If a staff member fails to attend the course without prior notification or arrives more than 10 minutes late, the organisation will be charged the full cost of the course fee and any subsequent rebooking fees.

Organisations are encouraged to communicate this policy to their staff members prior to enrolment to avoid any unexpected charges.

Rebooking Fees

Cancelling or postponing a course more than three times, even with more than 48 hours notice, may incur an administration fee for further re-bookings. 

Assessment

Assessments are conducted in accordance with ASQA and RTO guidelines. Participants must successfully complete 2 minutes of floor-based CPR and first aid scenarios and any multiple-choice assessments.

Not Yet Competent (NYC): Participants who do not meet these requirements will be rescheduled for another assessment within 14 days.

Identification

A photo ID is required for all Nationally Recognised Training (NRT) courses.

Enrolment Procedure

• Location: 12/285 Canberra Avenue, Fyshwick ACT 2609

• Payment: Credit card or cash on the day. Invoicing is available for group bookings.

• Pre-course Material: Must be completed prior to the course.

Flexible Delivery

We offer flexibility in:

• Re-assessment opportunities.

• One-on-one assessments for ESL or LLN participants.

Refund Policy

A full refund of course fees paid will be given if:

• ACTWELL First Aid and Training cancels a course;

• A participant or organisation gives more than 3 business days advanced notice that they will not be able to attend the course.

Booking Policy

Transfer and cancellation fees apply. All courses must be completed within 3 months of the original booking.

Booking Policy

A deposit is required to secure a booking, and the number of participants attending must be confirmed 7 days prior. Changes to participant numbers within this time may incur additional charges.

Access & Equity

We encourage diverse participation and offer support for those with special learning needs.

Access to Records

Written requests are required to access personal records.

Recognition of Prior Learning (RPL)

We recognise qualifications from other Registered Training Organisations.

Workplace Health & Safety

ACTWELL First Aid and Training is committed to ensuring a safe and healthy environment for our employees, participants, and visitors. In compliance with the Work Health and Safety ACT 2011, Work Health and Safety Regulations 2017, and current Codes of Practice, participants are also obligated to:

• Engage in activities in a manner that prioritises safety.

• Adhere to all safety instructions provided by trainers or staff.

• Refrain from actions that could endanger themselves or others.

• Promptly report any incidents, injuries, illnesses, or near misses to the course trainer.

• Additionally, a written report should be submitted to info@actwell.com.au.

Course Material

All necessary materials are provided.

All pre-course material must be completed prior to the issuing of certificates.

Children Attending Courses

Only children over 14 who are enrolled may attend, with exceptions for specific courses (such as Baby Safe).

Collection and Use of Media

ACTWELL collects media content during courses (photography and video) for training, social media  and promotional purposes. This is part of our mission to spread awareness and get more people trained in these life saving skills.If you do not wish to be photographed or recorded, please let ACTWELL staff know on the day of your training. Want to share our content for your business, too? Email us at info@actwell.com.au and we will gladly provide you with the footage of your team for your use.